PLEASE READ CAREFULLY BEFORE CONTACTING TIX123 SUPPORT.
MOST OF THE ANSWERS TO YOUR QUESTIONS ARE CONTAINED WITHIN.

Please note that we provide eTickets only for this event and are not directly involved in producing the event.

If your question or comment is related to the event, please contact show management directly. Information can be found on the official show website.

The following is a list of common questions that we receive. At the end you will find a support email address that you can contact if you are having problems purchasing your tickets. Please note that all general inquiries should go to Show Management. TIX123.com can only address questions relating to the purchasing of tickets.
If you don't receive your email confirmation, please check your spam or bulk folder as sometimes auto-generated emails are filtered somewhere other than your inbox.  We can also resend your confirmation by clicking here

TICKET PROBLEMS/ISSUES

PROMOTION CODE DISCOUNTING:
Please note that we cannot supply you with a promotion code and that not all shows have codes.
If however you are using a promotion code and that it seems the discount applied does not match what you expected, it is simply because
discounts apply to the REGULAR BOX OFFICE PRICE. The eTicket pricing is in most cases already discounted so you will only receive the difference
between the 2 discounts. Example: Box Office Price $15, eTicket Price: $13. You have a promotion for $3 off Box Office Price.  Your eTICKET price will now be $12.

I CANNOT PRINT MY TICKETS
If you can see your tickets on screen, then use your browsers PRINT feature. If you still have a problem, you can select the SAVE TO PDF option and print your tickets at a later date. Please note that we cannot support individual printer problems that you might encounter.

PURCHASED MORE TICKETS THAN REQUIRED
We CANNOT offer any refunds or cancel a ticket prior to the event. You will need to contact the show organizer after the show has ended at which time it can be determined if the extra ticket(s) has been redeemed. Show management may or may not refund the purchase price depending on the show's refund policy.

I WANT TO GIVE THESE TICKETS AS A GIFT AND THE NAME ON THE TICKET DOES NOT MATCH THE PERSON ATTENDING
This is not a problem. Tickets can be given to anyone for redemption, however you can only give 1 unique ticket per person. Should a duplicate ticket arrive at the event, the ticketholder will have to prove ownership with valid ID.

I CANNOT SELECT A DROP-DOWN TICKET QUANTITY
Please note that certain versions of the MAC Safari browser (ver 1.x.x) are incompatible with the system. Please upgrade your browser to the newest version. If you cannot upgrade, please try another browser.

I CANNOT PRINT IN WINDOWS VISTA WITH IE7
IE7 will not let you print in Vista unless you have Protected Mode = Off (Internet Options > Security > Enable Protected Mode).

THE BARCODE IS NOT PRINTING
First check that your browser is set up correctly to print graphics. Even though a barcode does not print, the ticket can be validated using the unique ID on the ticket.

GENERAL QUESTIONS/ANSWERS

COMMENTS REGARDING THE EVENT: Please direct all comments to Show Management.

PROMOTION CODES: Please note that we cannot supply you with a promotion code. Promotion codes may or may not be used by the show producer.

DISCOUNTS: Different shows offer different online discount structures. The pricing available on the eticket site has been verified by show management. We cannot answer questions related to any discounts or promotions being offered, nor can we give out any discount or promotion codes. Please note that discounts are based on the BOX OFFICE price. Online pricing may be lower which will reduce the value of the discount - however still applying the discount to the more expensive Box Office price.

NAME ON TICKET:
The purchasers name will appear on the ticket, however tickets can be distributed to anyone. Note however that the tickets that you distribute can only be redeemed once for the event.

ONSITE TICKETS: Please check the show's official website for pricing and to confirm whether or not tickets are available onsite - some events sell out of certain ticket types. Internet tickets are USUALLY available throughout the event, but again, confirm this on the official event website.

SENIORS/YOUTH: Please note that some shows offer Senior and Youth tickets at a different price. If you do not see the option on screen, nor do you see it on the show's website, then it has not been offered for the show. A regular adult ticket must be purchased in this case.

CONTACTING AN EXHIBITOR: Please contact Show Management to get information relating to an exhibitor you saw at the event.

WHEN ARE MY TICKETS VALID?: Unless otherwise indicated, tickets are valid for any day of the event.

SHOW RE-ADMISSION: Some shows provide the opportunity for the same person to re-visit the show on another day without paying admission again. To find out whether the show offers such a program, please contact the show team directly by using the contact details posted on their website or stop by the Show Office while you are at the show.

If you are still having problems purchasing tickets on this site, you can email us at support@tix123.com

GENERAL FAQ

Important Information:
Treat an eTicket as you would cash or a regular ticket.
An eTicket contains a unique bar code that will only allow one entry. If for any reason a copy of a ticket is made, the first scanned eTicket to arrive at the event will be allowed entry, while the second eTicket with the same ticket ID/bar code will be denied access. Event staff will be able to verify the legitimate buyer by checking the credit card and/or photo ID. We recommend that all customers bring their credit card that was used to make this purchase to the event
Upon arrival at the show, please proceed to the eTicket Entrance located at the main entrance.
No exchange or refunds. No refunds of service fees. The holder of an eticket assumes all responsibilities for any risk of bodily harm or loss of property sustained while attending this attraction, and waives all right to lay claim for damages resulting from any cause whatsoever either before, during or after the attraction.

Credit Card Information:
Your complete credit card information is not stored anywhere on our Internet Servers. Once the transaction is successful, only a portion is stored for verification purposes with you and the banks. We use your financial information to check your qualifications and  bill you for services. By making a purchase, or engaging in any other kind of activity that uses financial information, you consent to us providing your financial information to our service providers and to such third parties as we determine is necessary to process your transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process the transaction. Also, depending on the circumstances of our arrangements, we may share your financial information with applicable Event Partners, primarily for facilitating "will call" ticket pick up and dispute resolution and customer service at the event venue on the date of the event.

Our Security Precautions
The Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. We encrypt all of your personal and financial information as it travels over the Internet and we do not store complete financial information on our servers. Your information may be transferred to and maintained on computer networks which may be located outside of the province, state, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction.

Client Responsibility
The function of TIX123 by MicroSpec is as an authorized ticket selling agency, hired by promoters, production companies and venues to distribute tickets to their events via our online service. As an authorized agent, MicroSpec is responsible directly to our clients for the selling of these tickets. All information and inventory for any event is determined by the promoter, and TIX123 by MicroSpec simply sells their product, with all inherent service required. MicroSpec does not put on or promote events. Nor do we set ticket prices. MicroSpec is not involved in ticket availability decisions. MicroSpec role is solely to provide a computerized ticket distribution service and maximize the public's access to tickets, based on each client's specifications.

Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with MicroSpec whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. MicroSpec will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Pricing Errors
If the amount you pay for a ticket is obviously or grossly incorrect, regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, and regardless of whether because of a transactional malfunction of this web site or other MicroSpec operated system, then MicroSpec will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid.

Convenience Charge (if applicable):
TIX123 by MicroSpec provides consumers the ability to save time by not having to wait in line at the event to buy tickets. The Convenience Charge pays for the installation and maintenance of computer hardware and software, telephone lines, labor and all other costs associated with the ticket transaction. Ticket buyers normally have 2 options with regard to convenience charges: You can buy your tickets at the event Box Office and typically pay no convenience charge or take advantage of the ultimate convenience and order over the Internet to avoid the line-ups normally associated with consumer show ticket selling booths. Once at the event, you can proceed directly to the eTicket entrance where your eticket will be scanned for access to the event.

MicroSpec Privacy Policy
We are committed to safeguarding all personal information provided to us. When a client contracts us for registration and/or lead retrieval services, they consent to us or individuals acting on our behalf to collect personal information and maintain a database of registered delegates, exhibitors, VIP’s, staff and management, and includes, but is not limited to name and address information, phone, fax, email and credit card. This database may also include personal information collected in previous years. The database, with exception to credit card information, remains the property of the client and will be used for the following purposes: registration for attendance at a trade show, seminar, conference or meeting, consumer show/event, badge printing and distribution, promotional mailings for show management, applicable fee payment collection and authorization, lead retrieval sales follow-ups by registered exhibiting companies or their agents, audits or other third party data verification and/or other uses authorized by the client. We do not sell or otherwise market any personal information collected on behalf of our clients to third parties, nor do we share this information with anyone other than the client.

The data collected for each event will be stored on a backup server in our office for reference and will be deleted following the event, upon receiving a written request from Show Management. All information pertaining to the event is kept confidential including statistics, reports, and recorded data. Payment information is retained for a period of 1 year as required by our merchant agreements.

If you require additional information regarding our privacy policies and procedures please contact Neil Hersco at 888-780-9825 or email privacy@microspec.com  For information regarding the privacy policies of the show you are registering for, please review the privacy policies listed on the Show website.